Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work. Consider upgrading to Windows 10 in this case.

Your device is running Windows 10 and not another version of the operating system otherwise you can’t use Windows Hello.How To Fix Windows Hello Not Working In Windows 10 Check for & uninstall updates that caused the problem.Modify Windows Hello Group Policy settings.Enable Biometrics in Group Policy Editor.

Fixes For Windows Hello Fingerprint Not Working In Windows 10 If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.