If you can see the network name and a message reading ' No Internet access', connect the Ethernet cable to other devices and check whether they can connect to the network. In the Internet Protocol Version 4 (TCP/IPv4) Properties dialog box, select Obtain an IP address automatically, and then click OK. Double-click Internet Protocol Version 4 (TCP/IPv4).ĭ. Click Network and Internet > Network and Sharing Center > Change adapter settings, right-click the Ethernet icon and select Properties.Ĭ. Enter Control Panel in the taskbar search box and open it.ī. To check that your computer is configured to obtain IP addresses automatically, perform the following:Ī. Check whether your router's DHCP server is working properly (refer to your router's instruction manual for details) and whether your computer is configured to obtain IP addresses. If Identifying is displayed, it indicates that your computer has not obtained the IP address. If a yellow exclamation mark appears next to the network connection icon, it indicates that you are unable to connect to a network.Try disconnecting and reconnecting the cable to see if this resolves the issue.

Check your Ethernet cable for damage and make sure that both ends are inserted correctly.